Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tonihowarddesigns@gmail.com. Please note that returns will need to be sent to the address that will be provided once return is accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other personal preference, customers are responsible for paying the return shipping costs.

Although Toni Howard Designs offers free shipping on purchases, we incur an actual cost to ship orders. For eligible returns, the original shipping cost paid by Toni Howard Designs will be deducted from the customer's refund, where permitted by applicable law. The amount deducted will not exceed our actual original shipping expense.

If an item arrives damaged, defective, or incorrect, please contact us immediately. We will review the issue and arrange an appropriate resolution at no additional shipping cost to you, as required by applicable law.

You can always contact us for any return question at tonihowarddesigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. For eligible returns, the actual cost originally paid by Toni Howard Designs to ship your order will be deducted from your refund, where permitted by applicable law. Customers are also responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at tonihowarddesigns@gmail.com.